When and how
|Anticipated UX – before usage||Momentary UX – during usage||Episodic UX – after usage||Cumulative UX – over time|
Interviews give me the opportunity to gather deeper more detailed responses as well as question and encourage reflection on participants comments. Interviews also have the advantage of allowing me to pursue new, ad-hoc lines of enquiry to increase understanding.
Interviews are more time consuming than surveys, however for this study, the intention is to go deep and narrow in order to gain valuable insights and get a true understanding of user needs, practices, concerns, preferences, attitudes and goals.
Post study interviews are useful for capturing details of intentional vs. unintentional non-adherence. Participants will be asked to report the number of days, or occasions they missed their medication. Although not always assured of validity this information can be combined with automatic measuring (through counting the number of pills remaining) to understand the context of their adherence or non-adherence to the medication.
When and how
- initial exploration
- requirement gathering
- summative evaluation
Surveys are useful for;
- Quantitative data
- correlating patterns
- finding participants
Surveying potential participants enable me to learn about their attitudes, experiences and intentions when taking temporary medication.
Discounted methods and the reasons why
Momentary UX – diary studies
Diary studies are useful for;
- Collect longitudinal information
- reporting what users have done or experienced
- overall impression
Diary studies were discounted because asking participants to complete a diary may act as a prompt that would influence their taking of the medication. Instead of having the task of “take medicine” only on their mind when they were supposed to take the medication, asking the participant to also fill in a diary during the study would make them think about the task more often, and could potentially skew the results.
Information about the overall impression of the experience will instead be covered in the interview post-study.
Case studies were discounted as a method of collecting data about the target user because I am especially interested in what people do to remember to take their medicine when they start to feel well again.